faq

Frequently asked questions

How long will it take for my order to arrive?


Please allow up to ten days, although we aim to be much quicker. Every play pack is made to order and creativity takes time. Our deliveries are sent by Royal Mail using their 48 hour Tracked Delivery service.




My order is a gift, can I include a message?


Yes. When you check out, you will be given the option to add a message.




What is your refund policy?


We want all of our customers to be happy, so we really hope you won't need a refund. If you do, please click here to see our refund policy.




Can I buy your products anywhere else?


Not at the moment! Please tell your friends where to find us.




Do your products have a shelf-life?


Our products are best enjoyed within three months of purchase because the leaves and moss do dry out.




I would like to know more about your forest school


Fran is our qualified forest school leader and works with local schools to deliver outdoor learning. When you stay in one of the Old Forge York holiday cottages, you can also book a forest school experience on site. Learn how to use a Kelly kettle, flint and steel for natural firelighting and more.




What is in my play pack?


Each play pack has everything you need except for scissors and glue, including full instructions. For packs with fabric, you may also choose to have a needle and thread handy to use instead of glue. You can find more details on our product pages.




Where do you deliver?


We currently deliver to all UK locations. We are not currently able to deliver to addresses outside the UK.